Due to the highly personalized nature of our products, we are unable to offer refunds or returns for our products. When purchasing a product, we encourage you to review each page of your new Keepsake Tale to ensure that you are satisfied with the illustrations and text in the story. In the extremely rare event that there is a printing error with your story, please reach out to us at contact@keepsaketales.com with a photo of the issue that you are experiencing and we will ship you a new product as quickly as possible.